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Shipping Within the United States we use both UPS, FedEx and USPS. The standard shipping fee of $12. Express shipping is available for approximately $38.00 depending on the size of the order. All in-stock items are shipped from our warehouse within 4 business days (usually sooner) after payment is received, but you should allow about one week for the package to reach you. Out-of-stock items are shipped immediately when available.For special shipping requests e-mail your order and address particulars to admin@ultimatemedresearch.com. International Shipping For international orders, we use FedEx, UPS and the USPS Global Express. Delivery time is approximately 14 business days, though it is not unusual for the shipment to be delayed in Customs. You should coordinate with Customs at your end. International shipping charges will vary depending on region and size of the order. Cost and methods for shipments overseas vary from country to country. Please contact our office for more information. You may order online, email or Fax (949) 666-5134. Return Policy Ultimate Medical Research. adheres to a strict return policy on all merchandise. To return any product you must call, write or email or at All returns must be sent at the customer's expense to: Ultimate Medical Research 711 W. 17th St. Suite #H6 Costa Mesa, CA 92627 714 442-0743 Include a copy of original invoice information. All return requests must be made within 60 days of the date of invoice (NO returns after 60 days). Store credit only given on returns, no credit card, cash, or check refunds issued. Also a 15% restocking fee will be charged provided the products are considered re-stockable and are in sellable condition. Returns cannot be opened or price marked. Claims: Please inspect your shipments upon arrival for shortage and/or damaged products. Claims for non-receipt and/or requests for proof of delivery must be made within 30 days of invoice date. Please contact our customer service department via email at admin@ultimatemedresearch.com or phone 714-442-0743 for any suggestions, questions or concerns you may have. We are working towards continuous improvement. |